Fecha de entrada en vigencia: 8 de septiembre de 2026<\/strong> | \u00daltima actualizaci\u00f3n: 8 de septiembre de 2026<\/p>\n\n\n\n Flikt.AI (\u201cFlikt.AI,\u201d \u201cwe,\u201d \u201cus,\u201d or \u201cour\u201d) is committed to protecting the privacy of our customers, website visitors, and platform users. This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit our website at www.flikt.ai<\/a> (the \u201cSite\u201d), use our AI-powered construction document conflict detection platform (the \u201cPlatform\u201d), or engage with us for services.<\/p>\n\n\n\n Esta Pol\u00edtica de Privacidad debe leerse junto con nuestra T\u00e9rminos de Servicio<\/a>, los cuales rigen su uso de la Plataforma. Al acceder al Sitio, enviar una solicitud de cotizaci\u00f3n, cargar documentos o realizar un pago, reconoces que ha le\u00eddo y entendido esta Pol\u00edtica de Privacidad.<\/p>\n\n\n\n We collect the following categories of information:<\/p>\n\n\n\n Informaci\u00f3n de contacto:<\/strong> Name, email address, company name, job title. Quote requests, account creation, contact forms.<\/p>\n\n\n\n Informaci\u00f3n del proyecto:<\/strong> Project name, location, construction value, project type, timeline. Quote request submissions.<\/p>\n\n\n\n Documentos de construcci\u00f3n:<\/strong> PDF construction plans (architectural, structural, MEP, fire protection, civil). Document uploads for quote evaluation or paid analysis.<\/p>\n\n\n\n Informaci\u00f3n de pago:<\/strong> Billing name, billing address, payment method selection (ACH or credit card). Checkout and invoicing. Note: full payment credentials are processed by Stripe and never stored on our servers.<\/p>\n\n\n\n Comunicaciones<\/strong> Email correspondence, support requests, feedback. When you contact us directly.<\/p>\n\n\n\n When you visit the Site, we may automatically collect: device type, browser type, and operating system; IP address; pages visited, time spent on pages, and referring URLs; and cookies and similar tracking technologies (see Section 7 below).<\/p>\n\n\n\n Es posible que recibamos informaci\u00f3n de nuestro procesador de pagos (Stripe) sobre el estado de las transacciones, la confirmaci\u00f3n de los pagos y los resultados de los controles antifraude. No recibimos ni almacenamos su n\u00famero completo de tarjeta de cr\u00e9dito, su n\u00famero de cuenta bancaria ni otros datos confidenciales de pago a trav\u00e9s de Stripe.<\/p>\n\n\n\n Usamos la informaci\u00f3n que recopilamos para los siguientes fines:<\/p>\n\n\n\n (a) Entrega del Servicio. <\/strong>Para procesar solicitudes de cotizaci\u00f3n, analizar documentos de construcci\u00f3n, generar informes de conflictos y ofrecer nuestros servicios impulsados por IA.<\/p>\n\n\n\n Procesamiento de pagos. <\/strong>Para procesar pagos, enviar facturas y gestionar la facturaci\u00f3n a trav\u00e9s de nuestro procesador de pagos, Stripe.<\/p>\n\n\n\n (c) Comunicaci\u00f3n. <\/strong>Para responder a consultas, enviar actualizaciones sobre los proyectos, entregar informes y brindar atenci\u00f3n al cliente.<\/p>\n\n\n\n (d) Mejora de la plataforma. <\/strong>To develop, evaluate, test, and improve our services, including the accuracy of our conflict detection, as described in our Terms of Service (Section 5.3). This may include internal review and retention of customer content. We do not sell, license, or publish customer content, and we do not provide it to third-party AI providers for model training. Customer content is shared only with the service providers listed in Section 4, who process it on our behalf.<\/p>\n\n\n\n (e) Seguridad. <\/strong>Para detectar, prevenir y abordar el fraude, el acceso no autorizado y otros problemas de seguridad.<\/p>\n\n\n\n (f) Cumplimiento normativo. <\/strong>Para cumplir con las leyes, regulaciones y procesos legales aplicables.<\/p>\n\n\n\n No vendemos, alquilamos ni intercambiamos su informaci\u00f3n personal. Podemos compartir informaci\u00f3n solo en las siguientes circunstancias limitadas:<\/p>\n\n\n\n Stripe (proveedor de servicios de pago):<\/strong> To process payments via ACH, wire transfer, or credit card. Billing name, email, payment method selection. Stripe processes payment credentials directly under its own privacy policy.<\/p>\n\n\n\n Amazon Web Services (AWS):<\/strong> To host the Platform, store data, and deliver email notifications via AWS SES. All Platform data is stored on encrypted AWS infrastructure (S3, RDS). AWS does not access your data.<\/p>\n\n\n\n Anthropic (Claude API):<\/strong> To perform AI-powered conflict detection analysis on construction documents. Construction document content is transmitted for analysis. Processed under strict confidentiality and data processing agreements, and under a zero-data-retention agreement: content is not retained by the AI provider after processing, and is never used to train AI models.<\/p>\n\n\n\n Google Cloud Vision:<\/strong> Backup optical character recognition (OCR) for document text extraction. Document page images for text extraction only. Used only when primary OCR is insufficient.<\/p>\n\n\n\n Clerk:<\/strong> User authentication and account management. Name, email address, account credentials. Clerk manages secure authentication under its own privacy policy.<\/p>\n\n\n\n Brevo (Sendinblue):<\/strong> To send transactional emails (account confirmations, project updates, reports). Email address, name. Used for email delivery only.<\/p>\n\n\n\n Sentry:<\/strong> Error monitoring and performance tracking to maintain Platform reliability. Technical error data only. Configured with PII protection enabled \u2014 no personal information is transmitted.<\/p>\n\n\n\n Legal\/Regulatorio:<\/strong> Para cumplir con la ley, una citaci\u00f3n judicial o un proceso legal. Solo en la medida en que lo exija la ley y limit\u00e1ndonos a la informaci\u00f3n m\u00ednima necesaria.<\/p>\n\n\n\n Successors in interest:<\/strong> In connection with a merger, acquisition, financing, or sale of all or substantially all assets. Information may transfer to the successor entity, which remains bound by this Privacy Policy or a policy no less protective. You will be notified of any such transfer.<\/p>\n\n\n\n Professional advisors:<\/strong> Legal, accounting, insurance, and audit services. Only the minimum information necessary, under professional confidentiality obligations.<\/p>\n\n\n\n Conservamos la informaci\u00f3n personal y los datos de proyectos seg\u00fan el siguiente cronograma:<\/p>\n\n\n\n Documentos de presupuesto:<\/strong> Retained on secure infrastructure. Per Terms of Service Section 4.4. Deletion available upon request.<\/p>\n\n\n\n Datos del proyecto de participaci\u00f3n:<\/strong> Duration of engagement + 1 year. For warranty claims (15-day window per MSA Section 6.2) and legal compliance.<\/p>\n\n\n\n Registros de pago:<\/strong> 7 years. Required by IRS record-keeping rules and state tax regulations.<\/p>\n\n\n\n Informaci\u00f3n de la cuenta:<\/strong> Duration of account + 30 days. Deleted upon account closure, after a 30-day grace period.<\/p>\n\n\n\n Usage logs:<\/strong> 12 months. Standard retention for server logs and usage data. Aggregated data may be retained indefinitely.<\/p>\n\n\n\n Content retained for service improvement:<\/strong> Retained while it remains useful for evaluation and quality assurance. Internal accuracy benchmarking and quality control per Terms of Service Section 5.3. Not sold, licensed, or published. Deletion available upon request.<\/p>\n\n\n\n Puede solicitar la eliminaci\u00f3n anticipada de sus datos en cualquier momento contactando a support@flikt.ai<\/a>. Procesaremos las solicitudes de eliminaci\u00f3n dentro de los treinta (30) d\u00edas, sujeto a cualquier obligaci\u00f3n legal de retenci\u00f3n.<\/p>\n\n\n\n We implement reasonable administrative, technical, and physical safeguards to protect your personal information, including:<\/p>\n\n\n\n Encryption of data in transit (TLS\/SSL) and at rest (AES-256 or equivalent).<\/p>\n\n\n\n Access controls limiting data access to authorized personnel on a need-to-know basis.<\/p>\n\n\n\n Secure cloud infrastructure with SOC 2-compliant hosting providers.<\/p>\n\n\n\n Regular security assessments and monitoring for unauthorized access.<\/p>\n\n\n\n Stripe PCI-DSS Level 1 compliance for all payment processing (Flikt.AI never stores payment credentials).<\/p>\n\n\n\n While we take reasonable measures to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security. In the event of a data security breach, we will notify any affected users consistent with applicable law.<\/p>\n\n\n\n Usamos cookies y tecnolog\u00edas similares en el Sitio para los siguientes prop\u00f3sitos:<\/p>\n\n\n\n Esencial<\/strong> Required for Site functionality, security, and authentication. Session \/ up to 1 year.<\/p>\n\n\n\n Functional:<\/strong> To remember your preferences and improve Site performance (e.g., account settings, feature usage). Up to 1 year.<\/p>\n\n\n\n Pago:<\/strong> Set by Stripe during checkout to process payments and prevent fraud. Per Stripe\u2019s policy.<\/p>\n\n\n\n Puedes administrar sus preferencias de cookies a trav\u00e9s de la configuraci\u00f3n de su navegador. Desactivar las cookies esenciales puede afectar la funcionalidad del Sitio. No usamos cookies con fines publicitarios ni de rastreo entre sitios.<\/p>\n\n\n\n Cookie Consent. <\/strong>In accordance with applicable state privacy laws, we provide notice of our cookie usage and honor opt-out requests. You may opt out of non-essential cookies at any time through your browser settings or by contacting us at privacy@flikt.ai<\/a>. Certain states may require affirmative opt-in consent for non-essential cookies; we comply with all applicable requirements.<\/p>\n\n\n\n Dependiendo de su ubicaci\u00f3n, podr\u00eda tener ciertos derechos relacionados con su informaci\u00f3n personal. Como una buena pr\u00e1ctica, honramos estos derechos para todos los usuarios, independientemente de su ubicaci\u00f3n:<\/p>\n\n\n\n Acceso. <\/strong>Solicite una copia de la informaci\u00f3n personal que tenemos sobre usted.<\/p>\n\n\n\n Correcci\u00f3n. <\/strong>Solicitud de correcci\u00f3n de informaci\u00f3n personal inexacta o incompleta.<\/p>\n\n\n\n Eliminaci\u00f3n. <\/strong>Solicitar la eliminaci\u00f3n de su informaci\u00f3n personal, sujeta a las obligaciones legales de retenci\u00f3n.<\/p>\n\n\n\n Portabilidad de datos. <\/strong>Solicita sus datos en un formato estructurado y de uso com\u00fan.<\/p>\n\n\n\n Opt-Out of Non-Essential Cookies. <\/strong>Opt out of non-essential cookies by adjusting your browser settings or contacting us.<\/p>\n\n\n\n Retirar consentimiento. <\/strong>Donde el procesamiento se basa en el consentimiento, puede retirar su consentimiento en cualquier momento.<\/p>\n\n\n\n Para ejercer cualquiera de estos derechos, cont\u00e1ctanos en privacy@flikt.ai<\/a> o support@flikt.ai<\/a>. Responderemos dentro de treinta (30) d\u00edas.<\/p>\n\n\n\n Utilizamos Stripe, Inc. como nuestro proveedor de servicios de pago. Cuando realizas un pago a trav\u00e9s de la Plataforma o de una p\u00e1gina de pago alojada por Stripe, Stripe recopila y procesa directamente su informaci\u00f3n de pago. Flikt.AI no recibe, procesa ni almacena el n\u00famero completo de su tarjeta de cr\u00e9dito, el n\u00famero de su cuenta bancaria ni otros datos confidenciales de pago.<\/p>\n\n\n\n Stripe is PCI-DSS Level 1 certified, the highest level of certification available in the payment industry. Stripe\u2019s collection and use of your payment information is governed by Stripe\u2019s own Privacy Policy, available at https:\/\/stripe.com\/privacy<\/a>. We encourage you to review Stripe\u2019s policy.<\/p>\n\n\n\n Recibimos de Stripe \u00fanicamente: confirmaci\u00f3n y estado de la transacci\u00f3n, tipo de m\u00e9todo de pago (por ejemplo, ACH o tarjeta de cr\u00e9dito), los \u00faltimos cuatro d\u00edgitos de la cuenta (para fines de identificaci\u00f3n) y el nombre y la direcci\u00f3n de correo electr\u00f3nico de facturaci\u00f3n.<\/p>\n\n\n\n El Sitio y la Plataforma no est\u00e1n dirigidos a personas menores de 18 a\u00f1os. No recopilamos intencionadamente informaci\u00f3n personal de ni\u00f1os. Si nos damos cuenta de que hemos recopilado informaci\u00f3n de un ni\u00f1o menor de 18 a\u00f1os, la eliminaremos de inmediato. Si cree que un ni\u00f1o nos ha proporcionado informaci\u00f3n personal, cont\u00e1ctenos en privacy@flikt.ai<\/a>.<\/p>\n\n\n\n Flikt.AI tiene su sede en el estado de Florida. Si bien la Carta de Derechos Digitales de Florida (FDBR) se aplica a las empresas que alcanzan ciertos umbrales de ingresos y volumen de datos, nosotros extendemos voluntariamente los siguientes derechos a todos los residentes de Florida: el derecho a acceder, corregir y eliminar la informaci\u00f3n personal; el derecho a excluirse de la venta de informaci\u00f3n personal (no vendemos informaci\u00f3n personal); y el derecho a excluirse de la elaboraci\u00f3n de perfiles (no realizamos la elaboraci\u00f3n de perfiles para la toma de decisiones automatizada).<\/p>\n\n\n\n Si usted es residente de California, puede tener derechos adicionales bajo la Ley de Privacidad del Consumidor de California (CCPA), seg\u00fan enmendada por la Ley de Derechos de Privacidad de California (CPRA). No vendemos ni compartimos informaci\u00f3n personal para publicidad conductual entre contextos. Los residentes de California pueden contactarnos en privacy@flikt.ai<\/a> ejercer sus derechos.<\/p>\n\n\n\n Personal Information We Collect About You. <\/strong>In the preceding 12 months, we have collected the following categories and specific types of consumer personal information:<\/p>\n\n\n\n Identifiers (e.g., real name, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name):<\/strong> Name, email, company name, IP address, account ID.<\/p>\n\n\n\n Information that identifies, relates to, describes, or is capable of being associated with a particular individual (e.g., name, address, telephone number):<\/strong> Name, email, billing address, company name, job title.<\/p>\n\n\n\n Commercial information (e.g., records of products or services purchased, obtained, or considered):<\/strong> Subscription tier, project purchases, service history.<\/p>\n\n\n\n Internet or other electronic network activity information (e.g., browsing history, search history, interaction with website or application):<\/strong> Pages visited, features used, session duration, referring URLs.<\/p>\n\n\n\n Inferences drawn from any of the above to create a profile reflecting preferences, characteristics, or behavior:<\/strong> Service usage patterns, feature preferences.<\/p>\n\n\n\n NOTE: <\/strong>We do NOT collect: biometric information, protected classification characteristics, audio\/visual\/thermal information, education information, professional employment records, or sensitive personal information. Our Platform processes construction documents only.<\/p>\n\n\n\n How Your Personal Information is Collected. <\/strong>We collect most of this personal information directly from you \u2014 via our website, platform, email, and phone. See Section 2 for details.<\/p>\n\n\n\n Why We Use Your Personal Information. <\/strong>We collect and\/or share consumer personal information for the business purposes described in Section 3.<\/p>\n\n\n\n Who We Share Your Personal Information With. <\/strong>In the preceding 12 months, we may have shared consumers\u2019 personal information as described in Section 4.<\/p>\n\n\n\n Categories of Personal Information We Sold or Shared. <\/strong>We do not sell personal information for monetary consideration. We share limited personal information with service providers (listed in Section 4) solely to operate the Platform and deliver our services.<\/p>\n\n\n\n Categories of Personal Information We Disclosed for a Business Purpose. <\/strong>In the preceding 12 months, we may have disclosed identifiers and contact information to service providers listed in Section 4 for the business purposes described therein.<\/p>\n\n\n\n How Long Your Personal Information Will Be Kept. <\/strong>See Section 5 for our data retention schedule.<\/p>\n\n\n\n Your Rights Under the CCPA. <\/strong>You have the right under the CCPA, and certain other privacy and data protection laws, to exercise free of charge:<\/p>\n\n\n\n Disclosure of Personal Information:<\/strong> You have the right to know and request disclosure of: the categories of personal information collected; the sources from which it is collected; our business purpose for collecting it; the categories of third parties to whom we disclose it; and the specific pieces of personal information we have collected about you.<\/p>\n\n\n\n Disclosure of Information Sold, Shared, or Disclosed for a Business Purpose:<\/strong> You have the right to know the categories of personal information sold, shared, or disclosed for a business purpose and the categories of recipients. You have the right to opt-out of the sale or sharing of your personal information. Contact support@flikt.ai<\/a> to opt-out.<\/p>\n\n\n\n Right to Limit Use of Sensitive Personal Information:<\/strong> You have the right to limit the use and disclosure of sensitive personal information to what is necessary to perform our services.<\/p>\n\n\n\n Right to Deletion:<\/strong> On receipt of a verifiable request, we will delete your personal information and direct service providers to do the same, subject to legal exceptions (completing transactions, security, legal compliance, etc.).<\/p>\n\n\n\n Right of Correction:<\/strong> You have the right to request correction of inaccurate personal information. We will use commercially reasonable efforts to correct it upon receipt of a verifiable request.<\/p>\n\n\n\n Protection Against Retaliation:<\/strong> You have the right not to be retaliated against for exercising any CCPA rights. We will not deny services, charge different prices, or provide different service levels because you exercised your rights.<\/p>\n\n\n\n How to Exercise Your Rights. <\/strong>Contact us at support@flikt.ai<\/a>. You may make a CCPA-related data access or portability request twice within a 12-month period. You will need to provide enough information to verify your identity.<\/p>\n\n\n\n You may have rights under other state consumer privacy laws, including Colorado, Connecticut, Oregon, Texas, Utah, and Virginia. Please contact us at support@flikt.ai<\/a> if you have questions or would like to exercise a right under these laws.<\/p>\n\n\n\n El Sitio y la Plataforma son operados desde los Estados Unidos. Si accede al Sitio desde fuera de los Estados Unidos, tenga en cuenta que su informaci\u00f3n puede ser transferida, almacenada y procesada en los Estados Unidos, donde las leyes de protecci\u00f3n de datos pueden diferir de las de su jurisdicci\u00f3n. Al usar el Sitio, usted consiente dicha transferencia.<\/p>\n\n\n\n Flikt.AI offers the Site and Platform from, and intends them for, users located in the United States, and our data practices are governed by the laws of the State of Florida. We do not target or direct our services to individuals located in the European Union, United Kingdom, Mexico, Brazil, or other jurisdictions outside the United States. Any Spanish-language version of these materials is a convenience translation for United States\u2013based Spanish-speaking users; the English-language version is authoritative.<\/p>\n\n\n\n We may update this Privacy Policy from time to time. Material changes will be communicated by posting the revised policy on the Site with an updated \u201cLast Updated\u201d date and, where appropriate, by email notification to registered users. Your continued use of the Site or Platform following any changes constitutes acceptance of the updated policy.<\/p>\n\n\n\n Para preguntas, inquietudes o solicitudes sobre esta Pol\u00edtica de Privacidad o nuestras pr\u00e1cticas de datos, por favor contacte a:<\/p>\n\n\n\n Empresa: <\/strong>Flikt.AI<\/p>\n\n\n\n Correo de contacto de privacidad: <\/strong>privacy@flikt.ai<\/a><\/p>\n\n\n\n Correo electr\u00f3nico de soporte general: <\/strong>support@flikt.ai<\/a><\/p>\n\n\n\n1. Introducci\u00f3n<\/h2>\n\n\n\n
2. Informaci\u00f3n que recopilamos<\/h2>\n\n\n\n
2.1 Informaci\u00f3n que usted proporciona directamente<\/h3>\n\n\n\n
2.2 Informaci\u00f3n que se recopila autom\u00e1ticamente<\/h3>\n\n\n\n
2.3 Informaci\u00f3n de Terceros<\/h3>\n\n\n\n
3. C\u00f3mo utilizamos su informaci\u00f3n<\/h2>\n\n\n\n
4. C\u00f3mo compartimos su informaci\u00f3n<\/h2>\n\n\n\n
5. Conservaci\u00f3n de datos<\/h2>\n\n\n\n
6. Seguridad de datos<\/h2>\n\n\n\n
7. Cookies y tecnolog\u00edas de seguimiento<\/h2>\n\n\n\n
8. Sus Derechos y Opciones<\/h2>\n\n\n\n
9. Procesamiento de pagos de terceros (Stripe)<\/h2>\n\n\n\n
10. Children\u2019s Privacy<\/h2>\n\n\n\n
11. Divulgaciones estatales espec\u00edficas<\/h2>\n\n\n\n
11.1 Florida<\/h3>\n\n\n\n
11.2 California<\/h3>\n\n\n\n
11.3 Individuals in Other States<\/h3>\n\n\n\n
12. Datos internacionales<\/h2>\n\n\n\n
United States Scope<\/h3>\n\n\n\n
13. Cambios a esta Pol\u00edtica de Privacidad<\/h2>\n\n\n\n
14. Informaci\u00f3n de contacto<\/h2>\n\n\n\n