Effective Date: March 6, 2026 | Last Updated: April 2, 2026
1. Introduction
Flikt.AI (“Flikt.AI,” “we,” “us,” or “our”) is committed to protecting the privacy of our customers, website visitors, and platform users. This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit our website at www.flikt.ai (the “Site”), use our AI-powered construction document conflict detection platform (the “Platform”), or engage with us for services.
This Privacy Policy should be read in conjunction with our Terms of Service, which govern your use of the Platform. By accessing the Site, submitting a quote request, uploading documents, or making a payment, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
2.1 Information You Provide Directly
Contact Information: Name, email address, phone number, company name, job title — collected during quote requests, account creation, and contact forms.
Project Information: Project name, location, construction value, project type, timeline — collected during quote request submissions.
Construction Documents: PDF construction plans (architectural, structural, MEP, fire protection, civil) — collected during document uploads for quote evaluation or paid analysis.
Payment Information: Billing name, billing address, payment method selection (ACH or credit card) — collected during checkout and invoicing. Note: full payment credentials are processed by Stripe and never stored on our servers.
Communications: Email correspondence, support requests, feedback — collected when you contact us directly.
2.2 Information Collected Automatically
When you visit the Site, we may automatically collect: device type, browser type, and operating system; IP address and approximate geographic location; pages visited, time spent on pages, and referring URLs; and cookies and similar tracking technologies (see Section 7 below).
2.3 Information from Third Parties
We may receive information from our payment processor (Stripe) regarding transaction status, payment confirmation, and fraud screening results. We do not receive or store your full credit card number, bank account number, or other sensitive payment credentials from Stripe.
3. How We Use Your Information
We use the information we collect for the following purposes:
(a) Service Delivery. To process quote requests, analyze construction documents, generate conflict reports, and deliver our AI-powered services.
(b) Payment Processing. To process payments, send invoices, and manage billing through our payment processor, Stripe.
(c) Communication. To respond to inquiries, send project updates, deliver reports, and provide customer support.
(d) Platform Improvement. To improve our AI models and services using aggregated, anonymized, and de-identified data as described in our Terms of Service (Section 5.3).
(e) Security. To detect, prevent, and address fraud, unauthorized access, and other security issues.
(f) Legal Compliance. To comply with applicable laws, regulations, and legal processes.
4. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share information only in the following limited circumstances:
Stripe (Payment Processor): To process payments via ACH, wire transfer, or credit card. Stripe processes payment credentials directly under its own privacy policy, available at https://stripe.com/privacy.
Cloud Infrastructure Providers: To host the Platform and store data securely. All Platform data is stored on encrypted infrastructure. Providers do not access your data.
AI Processing Services: To perform conflict detection analysis on construction documents. Processed under strict confidentiality and data processing agreements.
Legal / Regulatory: To comply with law, subpoena, or legal process. Only as required by law and only the minimum information necessary.
5. Data Retention
We retain personal information and project data according to the following schedule:
Quote-phase documents: 90 days after quote issuance. Deleted if no engagement is executed.
Engagement project data: Duration of engagement + 1 year, for warranty claims and legal compliance.
Payment records: 7 years, as required by IRS record-keeping rules and state tax regulations.
Account information: Duration of account + 30 days. Deleted upon account closure.
Website analytics: 26 months. Aggregated data may be retained indefinitely.
You may request earlier deletion of your data at any time by contacting support@flikt.ai. We will process deletion requests within thirty (30) days, subject to any legal retention obligations.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information, including: encryption of data in transit (TLS/SSL) and at rest (AES-256 or equivalent); access controls limiting data access to authorized personnel on a need-to-know basis; secure cloud infrastructure with SOC 2-compliant hosting providers; regular security assessments and monitoring for unauthorized access; and Stripe PCI-DSS Level 1 compliance for all payment processing (Flikt.AI never stores payment credentials).
While we take reasonable measures to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
7. Cookies & Tracking Technologies
We use cookies and similar technologies on the Site for the following purposes:
Essential: Required for Site functionality, security, and authentication (Session / up to 1 year).
Analytics: To understand how visitors use the Site, e.g., pages visited, traffic sources. We may use Google Analytics or similar tools (up to 26 months).
Payment: Set by Stripe during checkout to process payments and prevent fraud (per Stripe’s policy).
You can manage cookie preferences through your browser settings. Disabling essential cookies may affect Site functionality. We do not use cookies for advertising or cross-site tracking purposes.
8. Your Rights & Choices
Depending on your location, you may have certain rights regarding your personal information. We honor these rights for all users regardless of location as a matter of good practice:
Access. Request a copy of the personal information we hold about you.
Correction. Request correction of inaccurate or incomplete personal information.
Deletion. Request deletion of your personal information, subject to legal retention obligations.
Data Portability. Request your data in a structured, commonly used format.
Opt-Out of Analytics. Opt out of analytics tracking by adjusting your browser settings or using tools like the Google Analytics Opt-Out Browser Add-on.
Withdraw Consent. Where processing is based on consent, you may withdraw consent at any time.
To exercise any of these rights, contact us at privacy@flikt.ai or support@flikt.ai. We will respond within thirty (30) days.
9. Third-Party Payment Processing (Stripe)
We use Stripe, Inc. as our payment processor. When you make a payment through the Platform or via a Stripe-hosted checkout page, your payment information is collected and processed directly by Stripe. Flikt.AI does not receive, process, or store your full credit card number, bank account number, or other sensitive payment credentials.
Stripe is PCI-DSS Level 1 certified, the highest level of certification available in the payment industry. Stripe’s collection and use of your payment information is governed by Stripe’s own Privacy Policy, available at https://stripe.com/privacy. We encourage you to review Stripe’s policy.
We receive from Stripe only: transaction confirmation and status, payment method type (e.g., ACH or credit card), last four digits of account (for identification purposes), and billing name and email address.
10. Children’s Privacy
The Site and Platform are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will promptly delete it. If you believe a child has provided us with personal information, please contact us at privacy@flikt.ai.
11. State-Specific Disclosures
11.1 Florida
Flikt.AI is headquartered in the State of Florida. While the Florida Digital Bill of Rights (FDBR) applies to companies meeting certain revenue and data volume thresholds, we voluntarily extend the following rights to all Florida residents: the right to access, correct, and delete personal information; the right to opt out of the sale of personal information (we do not sell personal information); and the right to opt out of profiling (we do not engage in profiling for automated decision-making).
11.2 California (CCPA/CPRA)
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). We do not sell or share personal information for cross-context behavioral advertising. California residents may contact us at privacy@flikt.ai to exercise their rights.
12. International Data
The Site and Platform are operated from the United States. If you access the Site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction. By using the Site, you consent to such transfer.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Material changes will be communicated by posting the revised policy on the Site with an updated “Last Updated” date and, where appropriate, by email notification to registered users. Your continued use of the Site or Platform following any changes constitutes acceptance of the updated policy.
14. Contact Information
For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:
Company: Flikt.AI
Mailing Address: 7901 4th St N # 33263, St. Petersburg, FL 33702
Privacy Contact Email: privacy@flikt.ai
General Support Email: support@flikt.ai
Website: www.flikt.ai